These Terms and Conditions (“Terms”) govern your use of the travel services provided by Chaloojai (“Company”, “we”, “our”, or “us”). By booking a service or using our website, you agree to these Terms.
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1. Booking and Payment
• All bookings must be made through our website, app, or authorized agents.
• Full or partial payment (as specified) is required to confirm a reservation.
• Prices are quoted in Rupee and are subject to change without notice until a booking is confirmed.
• Any special promotions or discounts are subject to availability and may be withdrawn without notice.
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2. Cancellation and Refund Policy
• Cancellations must be made in writing (email or website form).
• Refunds are subject to the following schedule:
o More than 30 days before departure: [Percentage]% refund.
o 15–30 days before departure: [Percentage]% refund.
o Less than 15 days before departure: No refund.
• Non-refundable deposits, service fees, and third-party supplier fees may apply.
• We strongly recommend purchasing travel insurance.
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3. Changes to Bookings
• Change requests must be submitted in writing.
• Changes are subject to availability and may incur additional costs.
• We reserve the right to charge a modification fee.
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4. Travel Documents and Requirements
• Customers are responsible for obtaining valid passports, visas, vaccinations, and other entry requirements.
• We are not liable for denied boarding or entry due to incomplete travel documents.
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5. Travel Insurance
• Travel insurance is strongly recommended and may be required for certain trips.
• Insurance should cover trip cancellation, medical expenses, baggage loss, and personal liability.
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6. Liability and Responsibilities
• We act only as an agent for third-party suppliers (e.g., airlines, hotels, tour operators).
• We are not liable for acts, errors, omissions, injuries, damages, losses, or delays caused by any third party.
• Force Majeure: We are not responsible for delays or cancellations due to circumstances beyond our control, such as natural disasters, strikes, or pandemics.
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7. Conduct
• Travelers must comply with local laws and respect fellow travelers, guides, and staff.
• We reserve the right to remove any individual from a trip for disruptive or unsafe behavior without refund.
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8. Privacy Policy
• Personal information collected is used solely for booking and communication purposes.
• We do not sell or share personal data with unaffiliated third parties without consent, except as required by law.
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9. Governing Law
• These Terms are governed by the laws of India.
• Any disputes shall be resolved in the courts of Durgapur.
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10. Amendments
• We may update these Terms at any time. Changes will be posted on our website with the new effective date.